Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...

企業とユーザーが融け合うコミュニティサクセスプラットフォーム「commmune（コミューン）」と、効率的なカスタマーサクセスのためのアクション基盤「SuccessHub（サクセスハブ）」を提供するコミューン株式会社は、カスタマーサクセス業務に従事している ...

Four words crossed my mind the other day regarding customer service. I call them the four Cs of customer service – Commitment, Completeness, Consistency and Communication. Let’s take a look at each ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.