Once they reach school, don’t young people start to think of themselves as students as opposed to customers? Yes and no. As the so-called customer service revolution has reached across the private and ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten customers still experience problems when contacting an airline with an issue or ...

Hannah has almost three years of experience overseeing surveys, product testing and investigations around home improvements and pet care. A survey of over 4,000 people revealed broadband and energy ...