The most important thing about your business is your customers. Customer service software allows you to support and strengthen customer relationships. Customer service management software (CSM) is the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Software for field service management is essential for businesses that depend on field service technicians to serve their customers. This software helps enhance and oversee operations, cut costs, and ...

Dubai, UAE, June 18, 2007 - Forrester Research, a leading independent research firm, has named Oracle's Siebel CRM On Demand as a "Leader" in record-centric customer service management software in the ...

OpenMethods, a customer service management software company in Los Angeles, has raised a $5 million round. The investment will be used to enhance OpenMethods’ cloud-based customer service software and ...