A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Customer service employee: 'No problem.' Customer service expert/trainer/thought leader: 'ARGGH–you’re making my head explode!' So what makes “no problem” such a problem–if, in fact, it is one? My ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

This article first appeared on September 9th, 2011. I’m in the process of starting up my business and need to take on some salespeople. How do I ensure that they, and my business culture in general, ...