The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...

Next-generation, AI-driven customer service is not merely arriving—it is transforming the business landscape in ways seldom imagined a few short years ago. Deloitte saw the change coming: "AI is ...

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...