Good customer service training equals happy clients and repeat business. It could be magic. For any business, the case for customer service training is obvious: good customer relations help generate ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

To design an effective in-house training program, begin by researching what areas would most benefit from improvement and whether training is the most effective way to achieve that improvement. An ...

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