At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

Introduced around three months back, the walk-in inquiry help desk at the Regional Passport Office (RPO) is proving to be a hit with applicants, with 300 to 400 queries for complex cases being dealt ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly provides cloud-based "instant customer service help desk applications" ...