An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

Rochester-area Spectrum customers: You may start experiencing quicker upload and download speeds through a recent network upgrade. Spectrum announced Thursday that ...

We investigate consumer scams every day, but this one was really unsettling. Folks in our area are getting automated calls from someone who claims to be from Spectrum, offering half off your monthly ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

GREENVILLE, S.C. (FOX Carolina) - Hundreds of FOX Carolina viewers expressed concern on Facebook over ongoing Spectrum issues since Helene hit. “My stepson works from home. He has been finding places ...

Customers are experiencing a nationwide issue logging into their Spectrum TV app, a Spectrum customer service representative told The Enquirer Saturday afternoon. The issue began several days ago in ...